Key Responsibilities * Maturity Assessment & Roadmap Definition Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI). Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ...
Key Responsibilities * Toolchain Evaluation & Modernization Evaluate legacy monitoring and alerting tools (e.g., BMC MainView, SolarWinds). Recommend and integrate a unified observability stack using Splunk, Dynatrace, Grafana, and Elas...