to effectively communicate with Mandarin-speaking clients (verbal and written). Analytical thinking with strong troubleshooting...The Technical Support will provide remote technical support to end-users, troubleshooting and resolving hardware...
Responsibilities Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web... processes with clarity and professionalism. Escalate complex or unresolved issues to relevant second-level support teams...
Responsibilities Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web... processes with clarity and professionalism. Escalate complex or unresolved issues to relevant second-level support teams...
., Microsoft Office, browsers) Escalate unresolved issues to L2/L3 support or relevant teams, following defined SLAs. Monitor open... field. 0-2 years of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting...
We are looking for a Service Desk Engineer (L1) with Mandarin language proficiency to provide first-level IT support... through timely and effective resolution Mandatory Skills & Requirements Mandarin speaking proficiency - Mandatory Basic...