Company Description Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs... to follow detailed instructions and meet performance standards Prior customer service or call center experience...
an enterprise AI strategy across all areas of our contact center organization—including Service, Home Delivery, Parts, Builder..., collaborating closely with GE Appliances’ Digital Transformation (DT) team to ensure all AI initiatives align with enterprise...
a cloud-based contact center solution (Content Guru, Genesys, NICE, CXone, Five9, etc.) with a sound understanding of call... Administrator of Contact Center Tools & Technology within our Customer Experience Organization. This role will focus on being the...