? A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service... centre! Your Path to Success: Spearhead strategic planning and execution of call centre operations Cultivate a high...
engagement or service delivery role, with a minimum of 4 years’ experience in a leadership role. Expert/Advanced Contact Centre...Main purpose of the job: A critical lever to delivering an exception end to end customer experience. Responsible...
process improvements to save costs Apply a customer-centric approach that focuses on creating a positive experience for the... customer by maximising service and/or product offerings and building relationships to ensure that the customer is at the centre...
’ experience in a senior leadership role. Expert/Advanced Contact Centre operational management and process improvement program... Build a culture of exceptional customer experience leveraging the omni-channel Drive the forecasting and adjustment...
of the business unit's success, guiding a team of managers and expert consultants to financial and operational triumphs... for productivity, quality and collections. Optimising call centre productivity through hands-on team management, best practices...
of the business unit's success, guiding a team of managers and expert consultants to financial and operational triumphs... for productivity, quality and collections. Optimising call centre productivity through hands-on team management, best practices...
to closure. Unlike a traditional outbound call centre role, this position demands a high level of ownership over the sales... expert knowledge of Apple products, mobile contract types, and partner network platforms (Vodacom, MTN, Telkom). Understand...