: Guest Experience Concierge Department: Commercial / Guest Relations Reports To: Commercial Director Internal..., birthdays, etc.). Experience Enhancement (Upselling): Identify opportunities to enhance the guest's journey by suggesting cabin...
. Maintain a network of service providers for efficient conduct in coordinating guest requirements. Ensure availability... to guests. Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel...
guest experience. Schedule and attend Regular, Long staying, IHG Rewards Club and VIP guest cocktail parties in an effort... in co-ordination with the Concierge. Guest history system will be in place to identify returning customers and their preferences...
that his/her role is to create a great guest experience and not simple tasks. Obtain information from the guest that enables the guest... relation team to provide a differentiated guest experience (Birthday, Anniversary,… etc.) Handle the early arrived rooms...
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check...-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional...
, phone operators, guest relations and concierge, plan, schedule, and organize work to ensure proper coverage. Communicate... with job descriptions for each position. Monitoring and supporting progress toward IHG Rewards Club & Ambassador enrolments, IHG Guest Heartbeat, Colleague...
, you are more than a representative; you are a digital concierge for high-net-worth individuals. You will handle the entire lifecycle...." Logistics Management: Coordinate between guests and our captains to finalize guest lists, catering requirements, and custom...
job includes welcoming the guest and serving food and beverages to guests in the assigned outlet, providing a courteous... in order to encourage sales and maximize guest satisfaction. OVERALL OBJECTIVES The job of Hostess is executed...
departments i.e Guest Services and Concierge departments Restaurant Reservations All other F&B outlets, In Room dining...'s DNA values in order to encourage sales and maximize guest satisfaction. OVERALL OBJECTIVES The job of Restaurant Host...