We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered... retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer...
is accurate and up to date. Salesforce and Gainsight: Stay current with Salesforce releases and leverage applicable updates... for the organization. Build datasets and automated journeys using Gainsight Journey Orchestrator to send automated emails...
, or applications integrated with tools like Gainsight) Knowledge of DevSecOps, security testing practices, or Test Data Management...
Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team Build... & maintain reports and dashboards within Gainsight Data Analysis both within Gainsight but also other internal systems...
improvements. This will include the refinement of the survey questions via the survey tool (Gainsight) and the management follow-up.... Competence with Salesforce.com Service Cloud, Atlassian Jira & Confluence. Familiarity with Gainsight, Power BI, Microsoft Excel...
tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk · Past experience in customer service, support...
(i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira) Travel - Open to occasional travel according to the need for strategic...
(i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira) Travel - Open to occasional travel according to the need for strategic...
technologies and industry trends. Technical Proficiency: Proficient with MS Office Suite; experience with Gainsight and Salesforce...
(HubSpot, Marketo, Gainsight Journey Orchestrator, or similar). Strong analytical skills - comfortable with dashboards, cohort... with in-app communication platforms (Pendo, Appcues, or Gainsight PX). Additional Information At Freshworks, we have fostered...
tools (Salesforce, Gainsight, Jira, Asana, Zapier, or similar). Working knowledge of AI concepts, LLMs, ML techniques...
customer experiences across all touchpoints Leverage CRM and analytics tools (e.g., Salesforce, Gainsight, HubSpot...
Responsibilities Manage incoming Helpdesk tickets across systems such as Salesforce, Gainsight and NetSuite. Triage, investigate... with business systems like Salesforce, Gainsight, or NetSuite preferred. Strong troubleshooting, documentation, and communication...
success tools, such as Zendesk, Salesforce Service Cloud, or Gainsight, to join our team. This role reports to the Systems..., Gainsight, or similar customer success tools. Relevant software and tools certifications are a plus. Familiarity with API...
systems (Salesforce, Gainsight), collaboration and coaching tools (Gong, Teams, Calendly, Highspot) and other enablement... Building playbooks and orchestrating journey’s in Gainsight Drafting requirements for Salesforce enhancements Troubleshoot...
technology tools, such as CRM systems (Salesforce, Gainsight), collaboration and coaching tools (Gong, Teams, Calendly, Highspot... between systems Building playbooks and orchestrating journey’s in Gainsight Drafting requirements for Salesforce enhancements...