Title: Genesys Cloud CX Engineer Location: Bangalore Exp: Minimum 5 year(s) of experience Job Description: Roles...
: Must-Have Good knowledge of Contact Centre Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys... Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
activities including basic troubleshooting of associated services on Genesys Cloud -Good understanding about -Genesys Cloud..., ISDN PRI and BRI, Analog trunks -Network connectivity to the Genesys Cloud and Agents. -Ability to identify the issues...
experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE CXone etc. Understanding of feature set, ability...: Omnichannel Platforms: Knowledge / Implementation experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
, and operational KPIs. Hands-on experience with WFM tools (e.g., Verint, Genesys, Aspect, Calabrio) and advanced Excel. Familiarity..., Genesys, Aspect, Calabrio; Excel; Power BI for reporting. Behavioural Competencies Attention to Detail: Ensures accuracy...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
with 10+ years of experience in Contact Center technologies and at least 5+ years of expertise in Genesys Cloud CX migration... and Transformation programs on Genesys Cloud CX, driving customer experience modernization, and managing a high-performing technical team...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions...
line of technical support for users of the Genesys Cloud platform. You’ll work closely with customers to diagnose..., troubleshoot, and resolve issues related to voice, chat, email, and integrations within the Genesys Cloud environment. Therefore...
deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
: Genesys Cloud Contact Center Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro...
embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions...
in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing...
. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce...