will include: Technical Expertise: Having good experience of developing IVR voice/digital flow/bot flows using Genesys Cloud.... Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues effectively. Identifying...
Title: Genesys Cloud CX Engineer Location: Bangalore Exp: Minimum 5 year(s) of experience Job Description: Roles...
: Must-Have Good knowledge of Contact Centre Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys... Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
service identifying and solving issues within multiple components of critical business systems. Must have skills : Genesys... within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX. - Strong analytical...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE CXone etc. Understanding of feature set, ability...: Omnichannel Platforms: Knowledge / Implementation experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE...
, and operational KPIs. Hands-on experience with WFM tools (e.g., Verint, Genesys, Aspect, Calabrio) and advanced Excel. Familiarity..., Genesys, Aspect, Calabrio; Excel; Power BI for reporting. Behavioural Competencies Attention to Detail: Ensures accuracy...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce...
line of technical support for users of the Genesys Cloud platform. You’ll work closely with customers to diagnose..., troubleshoot, and resolve issues related to voice, chat, email, and integrations within the Genesys Cloud environment. Therefore...
deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
: Genesys Cloud Contact Center Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro...
embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions...
in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing...
. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce...
in to the Genesys Phone lines and be available for 8 hrs. Considering 1 hr break in the 9hrs login. Your skills and experience...