Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
into the Genesys Cloud software during work hours unless on the floor assisting users. Timely resolution or forwarding...
into the Genesys Cloud software during work hours unless on the floor assisting users. Timely resolution or forwarding...
center technologies and IVR design (such as Genesys Cloud, NICE, Avaya, or Cisco) to design queue logic, DTMF menus, routing... configuration or customer experience practices. Hands-on experience implementing IVR routing changes on platforms like Genesys...
(such as Salesforce Service Cloud, Zendesk, Genesys, or Five9) using APIs and webhooks to streamline agent workflows and unify customer...
within Genesys and CRM platforms Track outcomes, follow-up commitments, and booking statuses with precision Meet or exceed revenue...
migration of call center telephony data from Avaya to Genesys, ensuring seamless data integration and minimal operational..., Genesys), and AI-driven agent technologies. Specialized knowledge in real-time data streaming, customer interaction analytics...