Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
, Outlook, and more. The Voice Team, within WCS, leads the telephony strategy globally, leveraging Microsoft Teams and Genesys...
of Delta’s product lines desired Systems proficiency (SAP, Salesforce, and MS Office) Genesys Phone system experience...
of workforce management experience in a call center environment. Proficiency with WFM software (Genesys Cloud, Verint, Kronos...
Strategy & Optimization Design, implement, and refine IVR call flows using Genesys Cloud Architect and Dialog Engine... and analyze customer journeys across IVR and digital channels to identify pain points and opportunities. Utilize Genesys...
Genesys system) OBGYN knowledge and experience also a plus but will train, must be willing to work multiple queues with team...