Summary We are seeking experienced Genesys Support Engineers at L2 and L3 levels to support, maintain, and optimize... our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis...
The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of GN SONG consultants who solve... & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage...
Summary We are seeking experienced Genesys Support Engineers at L2 and L3 levels to support, maintain, and optimize... our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis...
As a L2 MS Engineer for Genesys, responsible for thoroughly understanding the Genesys Engage & Cloud Contact Center..., and troubleshooting the Genesys products. Job Responsibilities: Maintain current contact center platforms and recommend new technologies...
Summary We are seeking experienced Genesys Support Engineers at L2 and L3 levels to support, maintain, and optimize... our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis...
Summary We are seeking experienced Genesys Support Engineers at L2 and L3 levels to support, maintain, and optimize... our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis...
Role : Telecoms Engineer (Genesys Cloud / Voice Engineer) - Hybrid Basic Salary Range: RM 9,500 - RM 10,000 RM 400... center issues. Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys Cloud Architect. Configure...
The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of GN SONG consultants who solve... & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage...
and CCaaS application such as Genesys, Avaya and/or Amazon Connect. Development experience and relevant certification...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
are welcome to apply for this vacancy. Nice to have experience with any SBC, Gateway and favourable with Genesys Cloud, Call Scripting & Call flows Good...
, Genesys, IEX etc. Self-starter, ability to complete work with limited degree of supervision...
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc. • Self-starter, ability... of Call Center Operational Metrics Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys...
, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery is on time whereby placement of order...
firms. Good to have: Knowledge of other CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, Microsoft Dynamics...
, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery is on time whereby placement of order...
centre operations, and ideally with solid exposure to Salesforce CRM and Genesys Cloud platforms, with proven ability...
Genesys Cloud voice communication infrastructure. He/she must ensure that service is continuous and uninterrupted..., troubleshoot voice and contact center issues. Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys...
tools, CMS (Avaya), OB Dialer, Genesys, IEX etc. Excellent analytical and problem-solving abilities. Demonstrated ability...
, Genesys, Zendesk, NICE Any specific certifications on / experience working with B2B / FC&C / BFSI / Trust&Safety expertise...