and optimizing Genesys Cloud CX solutions, drive platform reliability and performance, supporting new client implementations... Responsibilities Ensure High Availability and Stability of Genesys Cloud CX Architect, administer, and maintain complex Genesys...
experience with contact center solutions On-premise and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS..., Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
technologies such as ISET and Genesys Telecommuting Requirements: Ability to keep all company sensitive documents secure...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
and optimizing Genesys Cloud CX solutions, drive platform reliability and performance, supporting new client implementations... Responsibilities: Ensure High Availability and Stability of Genesys Cloud CX Architect, administer, and maintain complex Genesys...
with platforms like Salesforce, Genesys, NICE, Zendesk, or Five9 required. Certifications in PMP, Six Sigma, or other project...
with platforms like Salesforce, Genesys, NICE, Zendesk, or Five9 required. Certifications in PMP, Six Sigma, or other project...
). Develop and maintain proficiency with the Genesys System. Develop clear, concise and accurate business requirements...
Architect Expert Certifications from CCaaS vendors such as NICE, Nuance, Genesys, or Five9 (optional but valuable...
(Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery...
, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud...
to apply. System experience: CCaaS Platforms: NICE CXone (preferred), Genesys Cloud, Five9 Conversational AI: Cognigy (preferred...), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
, and cross-cloud technologists to ensure a unified CX perspective across Salesforce, Zendesk, CCaaS platforms (Genesys, Amazon.... Strong understanding of modern CCaaS platforms (e.g., Amazon Connect, Genesys Cloud CX, NICE, Five9) and how Zendesk integrates with them...
(Genesys). Exceptional verbal and written communication skills, with the ability to articulate complex information clearly...
such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems...
Familiarity with Genesys or similar telephony platforms 5+ years of project delivery experience in a systems or business...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...