Role: Genesys Senior Project Manager Location: Toronto, ON Duration: 12 Months Role Overview We are seeking... a Senior Project Manager with strong experience in Genesys technology to lead and deliver technical projects end-to-end. Key...
Title: Genesys Senior Project Manager Location: Toronto, ON (onsite) Job Description: Key Responsibilities...
Title: Genesys Senior Tester Location: Toronto, ON (onsite) Job Description: Review system and business... issues, support defect triage, and maintain requirement traceability in ALM. Familiarity with Genesys Cloud-based...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
user experience for the contact center. Understands the integration between ServiceNow and Genesys. Collaborate... to lower cost channels, improve AHT, MTTR, FCR, CSAT, and other KPIs Working experience with ServiceNow and Genesys...
environment. Excellent understanding of retail business and advanced knowledge of supply chain management systems (SAP, Genesys...
Excellent proficiency in using Office 365 (e.g. Excel, Word, etc.). Experience with other systems such as Genesys and AmpliAI...
Master's degree or MBA. Direct experience with enterprise CCaaS platforms such as Genesys Cloud, Nice CX One, 8x8, Zoom...
trunking, and VoIP technologies. Familiarity with integration of third-party tools (e.g., Salesforce, Genesys, NICE...
reasoning Configure Web applications with Avaya Genesys Telecom solution using Pega Call CTI (Computer Telephony Integration...
architectures leveraging platforms like Genesys Cloud CX, NICE CXone, Five9, Amazon Connect, and integrate with CRM systems... → build → test → cutover → hypercare). Platform depth: Expertise in at least two CCaaS platforms (Genesys Cloud CX, NICE...
) into vision and direction for the GCC. This role will help drive the adoption of the current toolset, Genesys Cloud CX..., or related Preferred: Genesys Cloud CX experience preferred, but other CCaaS solution experience considered SAFe Agile...
) into vision and direction for the GCC. This role will help drive the adoption of the current toolset, Genesys Cloud CX..., or related Preferred: Genesys Cloud CX experience preferred, but other CCaaS solution experience considered SAFe Agile...
(Genesys, Vertex AI, Azure, Copilot Studio, OpenAI). Typical Day in Role: Assess new automation use cases and recommend... across platforms such as Genesys Cloud, Vertex AI, Azure, Copilot Studio, and OpenAI. Manage roadmap execution, prioritization...
-oriented QA Test Analyst with 5+ years of QA experience to support the implementation of the Genesys Cloud CX Contact Centre...) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution...
-oriented Senior Test Analyst with 7+ years of QA experience to support the implementation of the Genesys Cloud CX Contact..., and user interface (UI) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT...
reasoning Configure Web applications with Avaya/Genesys Telecom solution using Pega Call CTI (Computer Telephony Integration...