, to produce predictable results that fuel the exceptional customer experience. The Genesys Cloud Support Engineer provides... What You'll Be Doing Providing customer technical support for Genesys Cloud and working closely with Senior Technical...
with the Manager of Support Services, manage Genesys Cloud Engineer schedules related to assigned accounts What You'll Bring..., to produce predictable results that fuel the exceptional customer experience. The Genesys Cloud Lead Engineer is responsible...
certifications (Cloud Architect, Data Engineer). CCAS vendor certifications (Genesys, Five9, NICE). Familiarity with AI-driven... of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations. Ability to balance development and support...