Job Title: Genesys Routing and Design Architect Location: Remote Job Type: Full-Time / 6-month contract About the... Role: AT&T Consulting is seeking a highly experienced Genesys Routing and Design Architect to lead the architecture...
in GeneSys Architect for: Voice, Digital Messaging (Web and SMS), Email and other ACD interaction types Ability to develop... Language Requirements: Write, read, and speak English fluently. Job Overview: We are seeking a remote GeneSys Cloud CX...
reporting enhancements. Will focus on requirements, design and implementation deliverables of prioritized Genesys enhancements... Experience migrating Genesys Architect flows from a Genesys DEV tenant to a PROD tenant Experience with Genesys SMS...
Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design... Requirements At least 2 years of experience with the Genesys Cloud CX Architect development tool At least 5 years of contact...
We are seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice... on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business...
and routing logic using Genesys Architect. Integrate and support Cisco UCCE and Finesse environments. Develop backend.... Strong understanding of Genesys Architect call flows. Experience with Cisco UCCE, Finesse, and Verint. Proficiency in Java and SQL...
Job Summary: We are seeking a skilled Genesys Developer to design, develop, and support solutions within the Genesys... platform. The ideal candidate will have hands-on experience with Genesys Cloud CX or Engage , including routing strategies, IVR...
. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing..., etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated...
design and implementation of cloud-based contact center solutions using platforms such as Genesys Cloud, Amazon Connect, NICE..., email, and social channels. Design customer journeys, IVR flows, call routing strategies, and agent desktop experiences integrated...
Solutions Architect who will partner with our sales organization to help drive revenue for Sprinklr CCaaS Product called Service.... At Sprinklr, Solution Architect have the technical knowledge and business consulting acumen to uncover a customer’s current...
of experience in architect-level roles with one or more cloud-based contact center platforms such as Cisco Cloud Contact Center..., Microsoft DCCP, NICE CXone, or Genesys 10+ years of experience designing, building, and managing high-volume contact centers...
. We are seeking a skilled and innovative Voice and Omnichannel Contact Center Engineer to design, implement, and support advanced... systems, and other enterprise applications. As a Voice and Omnichannel Contact Center Engineer you will Design, develop...
. Duties: Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns... Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms Implement and optimize...
. Your responsibilities include overseeing Genesys Architect flow designs, omnichannel setup, and telephony routing logic, as well..., and call routing-with Oracle Service Cloud and Genesys Cloud. You will analyze business requirements, translate them...
strategies. Troubleshooting and resolving complex issues related to Genesys Cloud call routing, integrations, and performance... of experience building complex call flows in Genesys Cloud. Proven ability to design IVR solutions, including those incorporating...
Architect and Genesys Cloud Admin, to act as a technical lead for the development and implementation of our customer experience... solution. This role requires technical expertise with Genesys Cloud Architect and the creation of the complete customer journey...
and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions... RESPONSIBILITIES Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns...
-driven customer engagement experiences. Responsibilities: Design, configure, and maintain Genesys Cloud CX3 environments..., including Architect call flows, routing strategies, and integrations. Collaborate with cross-functional teams to integrate 3rd...
to understand business processes and design solutions that optimize customer and agent experiences. Stay abreast of Genesys... on Genesys PureCloud APIs and SDKs, Architect Flow . Hands on experience with large-scale platform transformation and management...
Genesys Cloud CX call/chat/email flows using Architect, Flows, Integration actions, and routing strategies Own end-to-end..., Genesys, Tableau, Snowflake) to identify trends and recommend routing or design changes that improve operational performance...