Desk Director Global Service Desk - Service Delivery Manager The Global Service Desk (GSD) is responsible for providing.... The GSD Service Delivery Manager holds overall responsibility for IT support services delivered by the GSD to JTI teams...
by the Service desk management team or Service Desk Manager Maintain quality standards in accordance with agreed metrics... service delivery reports.cgi.com Ensure feedback is given to the people manager if potential issues are detected. Ensure...
. You will Provide oversight and guidance to Level 1 service desk consultants in incident logging, ticket triage, and initial... their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior Technical Manager...
-performance, cost-effective service whilst providing customers with a memorable, positive experience. The Senior Manager role... the effectiveness and efficiency of staff and delivery of outstanding service. Key Responsibilities And Accountabilities...
and service offerings. You will be part of the global Service Desk team that provide 24/5.5 standard support and emergency support.... This includes handling of incident-related inquiries from users globally and supervising service delivery. Monitoring and managing...
-performance, cost-effective service whilst providing customers with a memorable, positive experience. The Senior Manager role... the effectiveness and efficiency of staff and delivery of outstanding service. KEY RESPONSIBILITIES AND ACCOUNTABILITIES...
and Service Delivery teams Setting annual department goals in alignment with DSO/GSO and progressive targets on quarterly basis... Usage Billing, My Account, Billing Desk and Third Party function within Order Management. This role will include handling...
Join our dynamic and collaborative team at Zendesk, a global leader in customer service software, where you'll play... service delivery. Participate in ad-hoc projects focused on data analysis and process improvement under the guidance of senior...