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Keywords: Guest Experience Team Lead - Customer Service & Performance, Location: Hong Kong Island, Hong Kong

Page: 1

Guest Experience Team Lead - Customer Service & Performance

A customer service management firm in Hong Kong is seeking a Customer Service Team Leader to supervise a team... delivering quality service to guests. The role involves leading a team to ensure efficient handling of customer inquiries through...

Company: HTK
Posted Date: 10 Dec 2025

Team Leader

To lead and supervise a team of Customer Service team to deliver quality services to guests. Responsibilities... Provide daily direction and communication to ensure a team of staff so that Customer Sales/Service Calls/Emails/Chats...

Company: HTK
Posted Date: 10 Dec 2025

Assistant Estate Manager

in Hong Kong. Lead and manage the team in their day-to-day operations and ensure exceptional quality customer service... Manager in enhancing our customer service by creating a concierge service. To ensure The Repulse Bay remains the best landlord...

Posted Date: 14 Dec 2025

Security Manager – Kai Tak Venue

and resolve service issues in a professional manner. Lead the whole security team to implement and monitor the efficiency... performance of the security team. To conduct regular checks and inspections of the security team members as to ensure...

Posted Date: 14 Dec 2025

Project Manager, OSE (Workforce Transformation)

, and consistency within our experience. A day in the life: The Project Manager, OSE is responsible to lead the design, delivery... and enhances our guest experience. This role partners closely with a People & Culture Project Manager, with strategic alignment...

Posted Date: 10 Dec 2025

Head of Operations

to lead the team through further growth while maintaining quality and customer service. Store locations: Makati, BGC #J.... Job Description Oversee daily operations, ensuring seamless execution of service, food quality, and guest experience. Develop and implement...

Posted Date: 10 Dec 2025

Restaurant Manager - Terrace Boulud

and correct the un-fulfilled elements if necessary Deliver an elevated guest experience aligned with MOHG standard, monitor... guest feedback channels, handle guest complaints and lead initiatives for improvement Enforce rigorous hygiene...

Posted Date: 08 Dec 2025

Reservations Supervisor

, customer service and selling techniques. Build strong relationships with guests and team members in order to gain full... of the team. Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved...

Posted Date: 08 Dec 2025

Security Manager – Kai Tak Venue

and resolve service issues in a professional manner. Lead the whole security team to implement and monitor the efficiency... performance of the security team. To conduct regular checks and inspections of the security team members as to ensure...

Posted Date: 08 Dec 2025

Security Manager – Kai Tak Venue

and resolve service issues in a professional manner. Lead the whole security team to implement and monitor the efficiency... performance of the security team. To conduct regular checks and inspections of the security team members as to ensure...

Posted Date: 04 Dec 2025

Security Manager – Kai Tak Venue

and resolve service issues in a professional manner. Lead the whole security team to implement and monitor the efficiency... performance of the security team. To conduct regular checks and inspections of the security team members as to ensure...

Posted Date: 04 Dec 2025

Chinese Restaurant Manager 中餐廳經理

service and interact with guests in a warm and friendly manner. Lead training and proper administration for the team to meet... revenue and productivity, manpower efficiency, and customer service according to company standards. Provide excellent floor...

Posted Date: 19 Nov 2025