. The Guest Relations Manager serves as the hotel’s most visible ambassador, ensuring every guest feels recognised, valued... Relations team to uphold Fairmont’s luxury service standards Resolve guest concerns with discretion, confidence...
of brand standards and SOPs, addressing guest feedback and resolving issues promptly Support recruitment, employee relations... Manager in driving the performance of the department, to ensure the highest possible standards of customer service for guests...
hotel’s online reputation, monitoring guest feedback and working closely with Guest Relations and Operations teams... moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: The Digital Marketing Manager...
moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: As an accomplished Hotel Manager... management of the hotel’s overall operations, ensuring exceptional guest and colleague experiences while driving operational...
, special events/promotions, community relations and advertising. Reporting to the Director of Sales and Marketing the... Marketing and Communications Manager is responsible for developing, managing, and delivering the annual Marketing & PR Plan...
Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction Monitor stock levels... operations on assigned floors, ensuring every guest space reflects the elegance, serenity, and exceptional standards of Fairmont...
, and personalised service Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations..., flawless presentation, and a serene atmosphere across lobbies, lounges, corridors, spa areas, and all guest‑facing spaces...
, and Guest Relations to support smooth room readiness and guest satisfaction Monitor stock levels, linen quality... operations on assigned floors, ensuring every guest space reflects the elegance, precision, and exceptional standards of Fairmont...
, ensuring accuracy in billing, cashiering, and room allocations Coordinate with Housekeeping, Guest Relations, Spa, and F&B... guest arrival, departure, and interaction reflects the sophistication and warmth of Fairmont service. Through confident...
is seeking a Head Concierge to lead our front‑of‑house guest experience and ensure the highest standards of luxury service.... This role oversees the daily operation of the Concierge team, ensuring seamless communication, exceptional guest support...
advanced treatment protocols, holistic wellness, and high-end guest relations. Minimum of 2 years of experience in a similar... guardian of clinical excellence and guest well-being. This role combines elite technical mastery with strategic leadership...