. The Guest Relations Manager serves as the hotel’s most visible ambassador, ensuring every guest feels recognised, valued... Relations team to uphold Fairmont’s luxury service standards Resolve guest concerns with discretion, confidence...
of brand standards and SOPs, addressing guest feedback and resolving issues promptly Support recruitment, employee relations... Manager in driving the performance of the department, to ensure the highest possible standards of customer service for guests...
, and personalised service Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations..., flawless presentation, and a serene atmosphere across lobbies, lounges, corridors, spa areas, and all guest‑facing spaces...
, ensuring accuracy in billing, cashiering, and room allocations Coordinate with Housekeeping, Guest Relations, Spa, and F&B... guest arrival, departure, and interaction reflects the sophistication and warmth of Fairmont service. Through confident...
, and Guest Relations to support smooth room readiness and guest satisfaction Monitor stock levels, linen quality... operations on assigned floors, ensuring every guest space reflects the elegance, precision, and exceptional standards of Fairmont...
Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction Monitor stock levels... operations on assigned floors, ensuring every guest space reflects the elegance, serenity, and exceptional standards of Fairmont...