of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues... of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow...
action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up... in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. Report...
Ledger movement. Prepare daily revenue report complete with statistic of Room and F&B. Distribute to department head timely... are genuine and supported with relevant documents Verify that the PMS system daily city ledger, guest ledger and advance deposit...
, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay... necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up...