-to-day operations of the front desk and operations and exceeding guest expectations at every interaction. Duties include...
as necessary to other departments (floor staff, technical etc.) and to other members of the Guest Services Team. Ensures... Processes Maintains departmental Standard Operating Procedures. Co-ordinate agent and guest requests on all channels...
products and services over the telephone, email, etc. Determines guest’s needs and quotes the appropriate room and rate... AND RESPONSIBILITIES Has a thorough knowledge of the hotel and all services provided to the guest. Maintains the highest standard...
and services. MINIMUM REQUIREMENTS EDUCATION: Grade 12 or equivalent Diploma / degree in Business, Marketing, Hospitality.... UNIQUE COMPETENCIES: Hospitality Expertise: An understanding of the hospitality industry, including hotel operations, guest...
. Provide clients with information regarding availability, rates, and room types (or other relevant products/services). Process... and front desk, to ensure smooth guest experiences Resolve customer inquiries, concerns, and changes to bookings in a timely...
and services. MINIMUM REQUIREMENTS EDUCATION: Grade 12 or equivalent Diploma / degree in Business, Marketing, Hospitality.... UNIQUE COMPETENCIES: Hospitality Expertise: An understanding of the hospitality industry, including hotel operations, guest...
services implemented. Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately... of Protel and MS office Sustainable quality and attention to detail Innovation for results Initiative and change agent...