journey. Get to Know the Role As the Service Delivery Head, you will be responsible for designing, governing, and leading... end-to-end service delivery for multiple businesses of Grab. You will oversee operations in customer experience...
journey. Get to Know the Role As the Service Delivery Head, you will be responsible for designing, governing, and leading... end-to-end service delivery for multiple businesses of Grab. You will oversee operations in customer experience...
strategic partner to the Head, Service Delivery and Country Operations, in the planning and execution of business scaling... agent capabilities and improve service delivery. Manage key vendor relationships, ensuring they deliver on performance...
strategic partner to the Head, Service Delivery and Country Operations, in the planning and execution of business scaling... agent capabilities and improve service delivery. Manage key vendor relationships, ensuring they deliver on performance...
for support quality, processes, and agent capability. You will ensure the Service Excellence & Experience Head sets the strategic... improvement and data-driven execution. Operational Change Management: Partner directly with the Service Delivery Team and BPO...
for support quality, processes, and agent capability. You will ensure the Service Excellence & Experience Head sets the strategic... improvement and data-driven execution. Operational Change Management: Partner directly with the Service Delivery Team and BPO...
Delivery Vertical Head to solve performance gaps . Conduct regular performance reviews and audits to ensure compliance... operations teams Review daily, weekly BPO Partners performance against OKRs , both primary and secondary and works with Service...
Delivery Vertical Head to solve performance gaps . Conduct regular performance reviews and audits to ensure compliance... operations teams Review daily, weekly BPO Partners performance against OKRs , both primary and secondary and works with Service...
Attends to clients’ research needs independently with minimal supervision from Director / Business Unit Head (BUH... members on the suitable methodological design for the project. Briefs assigned staff, including Field and Global Delivery...