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Keywords: Head, Service Delivery, Location: Pasig City, Metro Manila

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Head, Service Delivery

journey. Get to Know the Role As the Service Delivery Head, you will be responsible for designing, governing, and leading... end-to-end service delivery for multiple businesses of Grab. You will oversee operations in customer experience...

Company: Grab
Posted Date: 03 Dec 2025

Head, Service Delivery

journey. Get to Know the Role As the Service Delivery Head, you will be responsible for designing, governing, and leading... end-to-end service delivery for multiple businesses of Grab. You will oversee operations in customer experience...

Company: Grab
Posted Date: 03 Dec 2025

Head, Service Excellence & Experience

strategic partner to the Head, Service Delivery and Country Operations, in the planning and execution of business scaling... agent capabilities and improve service delivery. Manage key vendor relationships, ensuring they deliver on performance...

Company: Grab
Posted Date: 03 Dec 2025

Head, Service Excellence & Experience

strategic partner to the Head, Service Delivery and Country Operations, in the planning and execution of business scaling... agent capabilities and improve service delivery. Manage key vendor relationships, ensuring they deliver on performance...

Company: Grab
Posted Date: 03 Dec 2025

Manager, Service Excellence and Digital Operations

for support quality, processes, and agent capability. You will ensure the Service Excellence & Experience Head sets the strategic... improvement and data-driven execution. Operational Change Management: Partner directly with the Service Delivery Team and BPO...

Company: Grab
Posted Date: 03 Dec 2025

Manager, Service Excellence and Digital Operations

for support quality, processes, and agent capability. You will ensure the Service Excellence & Experience Head sets the strategic... improvement and data-driven execution. Operational Change Management: Partner directly with the Service Delivery Team and BPO...

Company: Grab
Posted Date: 03 Dec 2025

Manager, Country Vendor Management

Delivery Vertical Head to solve performance gaps . Conduct regular performance reviews and audits to ensure compliance... operations teams Review daily, weekly BPO Partners performance against OKRs , both primary and secondary and works with Service...

Company: Grab
Posted Date: 03 Dec 2025

Manager, Country Vendor Management

Delivery Vertical Head to solve performance gaps . Conduct regular performance reviews and audits to ensure compliance... operations teams Review daily, weekly BPO Partners performance against OKRs , both primary and secondary and works with Service...

Company: Grab
Posted Date: 03 Dec 2025

Associate Research Manager

Attends to clients’ research needs independently with minimal supervision from Director / Business Unit Head (BUH... members on the suitable methodological design for the project. Briefs assigned staff, including Field and Global Delivery...

Posted Date: 26 Sep 2025