Role Purpose Overall responsibility for sales and acquisition for all channels (Digital, Branches, ATMs and Contact... Centre). Includes sales for all segments Wealth, Premier, Emerging Affluent and Payroll. Define strategy and ideal mix...
, from acquisition to loyalty and retention. The Head of Customer Experience (HoCE) is responsible for leading and managing... this data to identify areas for improvement and make data-driven decisions. Optimize CX processes and channels: Identify...
business strategic aspects concerning the distribution of the commercialization channels, customer base in the several segments... on customer acquisition and relationship management with more than six million customers. Principal Accountabilities To define...