We are hiring a Tier 3 Help Desk / IT Support Engineer to join a growing technology team-based Tempe.... This isn’t a ticket taking help desk position, you’ll own complex escalations, work on backend systems, and help lead root...
future. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The..., and contribute to IT projects and initiatives. Key Responsibilities: Advanced Technical Support: Provide second-tier support...
, or equivalent experience/training 3 years of experience in a NOC, help desk, or technical support environment within an enterprise... ITSM platform (preferably ServiceNow) Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services...
on-site servers, WAPs, switches, routers, etc. Escalates and collaborates with Tier 3 support teams when necessary... infrastructure maintenance and upgrades in conjunction with tier 3 while ensuring minimal impact to business operations. Responsible...