Job Title: Help Desk Analyst - Level 2 Job ID: 26-00671 Location: Trenton, (NJ hybrid) Duration: 06 Months... on Contract with possible extension The Help Desk Level 2 consultant will resolve elevated software technical and procedural...
: Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions... taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance...
, Network Engineers, or hardcore hardware help or service desk professionals. The Help Desk resource will have experience.... The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance...