support by providing technical support, root cause diagnosis and resolution, documentation, and training Utilizes the company...'s issue tracking system, Service Desk, to document customer contacts, issues, and requests Ensures proper documentation...
to provide the necessary support. The technician will be responsible for answering customer calls, providing a solution... in a tracking system. Technical support specialists in this group typically handle straightforward and simple problems...
Job Title: IT Help Desk L1/L2 / Desktop Support Analyst Location: Onsite 805 N WHITTINGTON PKWY FL 2-4,Louisville,KY... Job Description We are seeking a skilled and customer-focused IT Help Desk L1/L2 / Desktop Support Analyst to provide hands-on technical assistance...
. (Preferred) Provide support in a help desk environment for HCHB-related issues. Required Qualifications: Minimum 3 years... desk or support role. Familiarity with system testing and quality assurance processes....