Job Description: #LI-CF2 #LI-Hybrid Responsibilities: Essential Functions and Primary Duties Open tickets and troubleshoot issues to achieve first call resolution metrics. Consistently adhere to defined department policies and pro...
Job Description: #LI-CF2 #LI-Hybrid Responsibilities: Essential Functions and Primary Duties Periodically travel onsite to customer's office locations for on-site support or equipment setup. (Estimated 40-60% travel). On-site suppor...
with excellence. Together, we can make a lasting impact. Position Summary: The Data Systems Analyst (DSA) is responsible... at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help...
. Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer... leads and Quality Assurance Analysts. Matrix Management of Application Service Delivery analyst in incident response...
and service offerings. Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct... Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. Develop...