A technology solutions provider in Hong Kong is looking for a Supervisor for their helpdesk operation. The ideal... candidate must ensure the smooth operation of the Tier-1 hotline and lead a team of service agents effectively. Responsibilities...
to corresponding parties Log, validate, prioritize, open, and update call records in Service Desk System Dispatch calls to the right... supported IT Service Job Requirements Diploma or above in Information Technology or related discipline A good team player...
attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating... operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure...
between support team, Service manager, helpdesk manager and customer to make best benefits for each party Resource arrangement... a positive attitude while leading a team of around 10+ more service agents in an efficient and productive manner Enhance...
satisfaction. The role involves leading a team of over 10 service agents, maintaining service quality, managing training processes...
A technology service provider in Hong Kong is seeking an IT Service Support role. The ideal candidate will handle...
SW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS... in service delivery, implementation, project lead or IT supervisor level. Working experience in handle EUS escalation case EUS...
will be required to: 1. assist supervisor to provide logistics and IT support to government B/Ds and private sectors for their online service... to adopt "iAM Smart" Application Programming Interfaces (API); 2. assist supervisor to work with other "iAM Smart" support...
of CorpID Platform. Provide helpdesk services to resolve enquiries from B/Ds. Plan and carry out promotional activities... supervisor. Years of Experience Yrs of Total Post-Quali Exp: 8.0 Yrs of Relevant Exp: 2.0 Requirements At least 3...
procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Troubleshoot I.T... related issues and report to line manager or supervisor on the issues. Job Requirements: Diploma in Computer or related...
) Responsibilities: To handle Admin Helpdesk Hotline requests and maintain high quality service level To assist and provide logistic... as tasked by supervisor Requirements: Form 5 or DSE with a minimum of 3 years relevant experience. Good telephone manner...
services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years...; and To carry out any other duties as assigned by the supervisor. Job Requirement: Higher Diploma or above in Computer Science...
in the course of implementation of CorpID Platform; 4. To provide helpdesk services to resolve the enquiries from B/Ds; 5... tasks; and 7. To carry out any other duties as assigned by the supervisor. Yrs of Total Post-Quali Exp 8.0 Yrs...
services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years... including file system, e-mail system and PC workstations in the office. To provide IT helpdesk services and IT support...
services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years... in the development of CorpID Sandbox Programme To provide helpdesk services to resolve the enquiries from B/Ds To plan...
services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years... To provide helpdesk services to resolve the enquiries To plan and carry out promotional activities to promote CorpID...