Good Cantonese, English and Mandarin for communication and documentation. At least 3 years, working knowledge of helpdesk... operation. (for Senior helpdesk agents) At least 5 years, working knowledge of helpdesk operation. (for Senior helpdesk agents...
A technology solutions provider in Hong Kong is looking for a Supervisor for their helpdesk operation. The ideal... or above, at least 3-5 years of helpdesk experience, and excellent communication skills in Cantonese, English, and Mandarin. Interested...
between support team, Service manager, helpdesk manager and customer to make best benefits for each party Resource arrangement... Working knowledge of Windows computers, essential programs, helpdesk operation, servers’ platform and data center operation...
A consulting firm in Hong Kong is looking for a Team Leader to manage the Tier-1 hotline operation and ensure customer satisfaction. The role involves leading a team of over 10 service agents, maintaining service quality, managing training ...
A technology service provider in Hong Kong is seeking an IT Service Support role. The ideal candidate will handle inquiries and resolve IT-related complaints via phone, email, and fax, with responsibilities including logging call records an...
Responsibilities Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties Log, validate, prioritize, open, and update call records in Service Desk System Dispatch calls to the right...
or related disciplines. Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level...Regional IT services and solutions provider Job Description Shift duty is required, where necessary (helpdesk...
A regional IT services provider is seeking a Helpdesk Supervisor in Hong Kong. The role requires providing first line... support to customers, supervising the helpdesk team, and ensuring operations meet company standards. Candidates...
SW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS... in service delivery, implementation, project lead or IT supervisor level. Working experience in handle EUS escalation case EUS...
and provide helpdesk support Perform first line problem detection and escalation and perform day-to-day operation support related... years in operational support with at least 1 year of management/ supervisor role Experienced in IT operations management...
Job Description: Provide helpdesk and technical support for internal users on: Desktop hardware, Microsoft Windows... to line manager or supervisor on the issues. Requirements: Solid knowledge in Microsoft Office & Windows Standard...
&A online sessions, troubleshooting, and managing helpdesk services. Manage data entry assignments and other database... development for the Charities. Perform all other duties assigned by supervisor or manager. Qualifications A minimum of four...
of CorpID Platform. Provide helpdesk services to resolve enquiries from B/Ds. Plan and carry out promotional activities... supervisor. Years of Experience Yrs of Total Post-Quali Exp: 8.0 Yrs of Relevant Exp: 2.0 Requirements At least 3...
Responsibilities Act as end user support at 1st level on system and network Perform troubleshooting and helpdesk... assigned by supervisor Job Requirements Diploma or above in Computer Sciences, Information Technology or related...
support Q&A online sessions, trouble‑shooting and managing helpdesk services. Manage data entry assignments... in system development. Perform all other duties assigned by supervisor or manager. Qualifications A minimum of four years...
on network, system, hardware, software and application systems; Provide helpdesk support and solutions to users; Perform IT... parties to resolve technical issues; Respond for ad-hoc projects assigned by supervisor. Job Requirements Diploma holder...
related issues and report to line manager or supervisor on the issues. Job Requirements: Diploma in Computer or related... discipline At least 2 years working experience in I.T related field and have solid helpdesk or deskside support background...
/Ds; To work with the technical team in the course of implementation of CorpID Platform; To provide helpdesk services to resolve... out the project management tasks; To carry out any other duties as assigned by the supervisor. Requirement...
supervisor. Job Requirement: Higher Diploma or above in Computer Science or related subjects At least 8 years' experience... in IT industry At least 3 years of experience in business analyst, client liaison work, helpdesk services and project...
by supervisor Experience Yrs of Total Post-Quali Exp 3.0 Yrs of Relevant Exp 1.0 Requirements Familiar with Government... with the Government (GOV) At least 3 years' experience in helpdesk call handling (HDT) At least 1 year's experience...