Overview: Summary We are seeking a Tier 1 Help Desk professional to provide first-line technical support for end users working with Business Intelligence (BI) tools including Power BI, Tableau, and Alteryx. The role will focus on troubl...
technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day...
to technicians on service issues, ensuring quick problem resolution together with the Global Helpdesk and Engineering support.... Performance Monitoring: Track and report on technician performance, including KPIs such as response times, resolution rates...