/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...) Qualifications At least 6 months working experience at IBEX Global (for internal applicants) Experience working in the WFM...
/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods... experience at IBEX Global (for internal applicants) Experience working in the WFM department or experience working with ACD...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contrac...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various c...
Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels n...
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, ...
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels...