L&D Team and QA Lead to facilitate your requirements. Evaluate performance with key metrics. Reporting on team performance...Responsibilities: Your role is to drive the performance of the Team Leaders, Assistant Team Leaders and SMEs...
to address areas of focus. Lead and engage your team. Engure engagement action plans are on track Align your teams to work... customer care and team leadership skills. You will provide the QA team with vision and direction to improve quality metrics...
others agents to participate in activities that require Senior Management and Team Lead buy in Assisting the Training Manager, Team... or interaction Investigating and resolving customer complaints and feedback effectively Working collaboratively with the team...
about their interactions with the customer service team. You will analyze client interactions, submit your findings to the QA Lead, and coach... that they can be improved. Determine the need for new procedures and resources and provide input to the QA Lead/Senior QA Lead...