support process and meet the SLA and adapt to group IT standard and policy Manage a team of IT support to provide Help Desk.... Job Description Manage the IT development and project management team and ensuring the success of project delivery and smoothness of IT...
evaluations. Oversee help desk operations and ensure high-quality customer service. Basic understanding of AI concepts...SW8838 | 11 Aug 2025 Position: IT Infrastructure Manager (Data Center, 45-55K) Responsibilities Lead and mentor...
, as appropriate Liaise with the rest of the Service Desk team in Hong Kong/Singapore and wider IT department to resolve and follow up... Job Description Be one of our first point of contact as a 1st line Service Desk operative Provide a mixture of remote and at-desk support as appropriate...
A consulting firm in Hong Kong is looking for an IT Support Specialist to manage hotline and service desk services.... Candidates should have a diploma or degree in Computer Science and at least one year of experience with governmental IT systems...
, and a commitment to delivering exceptional customer service. Responsibilities Provide day-to-day IT support for office and store... related to common office IT issues & systems. Experience with help desk ticketing systems and remote support tools...
, including network, infrastructure and help desk functions Manage IT security & compliance control Provide technical advice...Our client is a well-established Chinese Financial Institution in Hong Kong. They are currently looking for Head of IT...
US-listed IT service vendor Job Description Provide End to End support for internal end users Incident Management... & Request Fulfillment Management Experience through tools like Remedy Coordinate with Infra Support Service Desk...
of Desk as well as immediate team, acquiring various administrative duties (including support for testing new IT platform...‑oriented Professional integrity Someone with high service standards and attitude, and a strong ability to be flexible Eager...
Legal Support Supervisor to manage PSC allocations, leave cover and workload planning as well as ensuring excellent service... provision to legal professionals. Responsible for regularly reviewing the legal support service levels suggesting new ways...
Our client is a sizable listed company who is now looking for a Receptionist to join them. It offers 5 days work... with lunch provided and year end bonus. Job Responsibilities: · Greet and Register for visitors at front desk · Handle...
Level: Diploma or above. 3-5 years or above of working experience in Customer Service, Front Desk, or Call Center plus CS...We need a smart and all rounded Customer Service Executive like you to join us - an Asia Pacific's Precious Metals...
and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world... a team of 4-5 analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact...
, and resources to ensure a comprehensive support to empower our workforce. The People Help Desk sits at the heart of our service... and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world...
At least 8+ years of relevant experience and 5 years are managerial Experience in IT Service Desk, Deskside and VIP support... Lead teams to effective service delivery based on ITIL process framework Coordinate different teams including service desk...
service desk, helpdesk, infrastructure, vendors, and business users, for seamless service delivery. Engage with customers.... Familiarity with IT service management frameworks such as ITIL v3 and v4. Professional certifications such as CCNP, MCSE, or ITIL...
SW8383 |18 Oct 2022 Service Support Analyst (ITIL) Assist in IT Service Management, including Service Desk, Incident... to key stakeholders Identify and drive system and workflow improvements to enhance the operation automation and self-service...
: Permanent Job Description Oversee and manage the daily operations of the IT Service Desk Call Centre to ensure exceptional... IT support and high user satisfaction. Lead and mentor a team of service desk agents, including conducting performance...
SW9497 |29 Jun 2018 Hardware Service Engineer Provide on-site desktop hardware services for external client. Manage... client desktop devices, including PC deployment, PC repairing, desk phone installation and network patching. Able to work...
to corresponding parties Log, validate, prioritize, open, and update call records in Service Desk System Dispatch calls to the right... supported IT Service Job Requirements Diploma or above in Information Technology or related discipline A good team player...
Job Requirements Experience in the SI and IT vendor industry ITIL foundations certification (Service Desk, Incident Management...Leading network service solutions provider Job Description Define and drive the short and long‑term operational...