and requirements phase. Provides input during project planning and requirements phase. SERVICE DESK: First point of contact... and Level 3 help desk support, and assisting in leading and coordinating activities within the client technology services...
for performing the following task when Senior Associate IT Consultant Service Desk are unable to manage the task (e.g. staffing... and procedures. III. Ad-hoc and Projects Participate on IT projects where TE WW Service Desk MNL involvement is required Work on ad...
logged in the IT Service Desk. Query the User for all relevant information concerning the call made or issue reported by the...HCLTech is urgently hiring for L1 Service Desk for one of our clients. If you think you've got the knowledge...
Overview Monitor the performance quality of outsourced IT Service Desk members handling Level 1 escalations, ensuring... but not required. Responsibilities Oversee the day-to-day performance and output of outsourced IT Service Desk members across shifting schedules. Ensure...
Make a difference. Be happy. Grow your career. IT Service Desk Agent I The IT Service Desk Agent provides level 1... and customer service Serving as first point of contact for end users seeking IT assistance Supporting various technology...
of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The IT Support Service Desk Operations Associate... of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future...
for performing the following task when Senior Associate IT Consultant Service Desk are unable to manage the task (e.g. staffing... and procedures. III. Ad-hoc and Projects Participate on IT projects where TE WW Service Desk MNL involvement...
Job Description: As an IT Service Desk Team Leader, you will establish, lead, and manage the IT support Service Desk... for recruiting, training, and leading a team of 3-4 First Line IT Service Desk Analysts, while also playing a crucial role in the...
to partner with a global tech company in their search for a Dutch Speaking IT Service Technician to report to BGC . Salary: Open... Work Setup : Onsite Shift Schedule : Rotating Shift Location : Taguig City The Role Provide first-line IT support...
Role Summary: The IT Service Desk Consultant will augment IT support services by providing hands-on support... across technical operations, application management, and IT asset lifecycle. This role ensures efficient IT service delivery...
. If interested please share your resume to with subject line "IT Korean Service Desk-Taguig"... services in and around to assist our clients. Currently we are hiring for the below position: Role: L1 Service Desk/Help...
Monitoring and reporting service desk tickets Analyzing IT incident reports and questions to identify any trends to make... incidents/service requests as per Service desk procedures & allocated timelines Escalates unresolved incidents/service requests...
while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning... equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service...
. Good resource planning skills Excellent leadership and customer service skills. Should have good experience in handling..., Aternity and ServiceNow Management of the delivery of services to the agreed Service levels and KPIs Drive operational weekly...
Jobs Job Description Apply now Start Please wait... Job Title: SERVICE DESK ANALYST L1 City: Manila, Quezon City State/Province: Manila Posting... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
Service Desk Incidents and Requests in the Service Now IT Service Management portal. Provide accurate answers that can... solutions specialist. Role Overview The primary responsibility of a Service Desk Analyst is to be the primary point of contact...
Job Title: Service Desk - Escalations Engineer About the Client: A U.S.–based managed IT services and technology... solutions provider with decades of experience helping businesses improve their IT operations. Operates as a Managed Service...
Jobs Job Description Apply now Start Please wait... Job Title: SERVICE DESK ANALYST L1 City: Manila State/Province: Manila Posting Start Date: 2... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
a Service Desk Analyst to provide first-line technical support to users, ensuring timely resolution of IT issues and high levels... in IT, Computer Science, or related field (or equivalent experience) 1–3 years of experience in a service desk...
individual to join our Global Service Desk team. As a Global Service Desk Analyst, you will play a crucial role in supporting the... of remote work while being part of a vibrant and innovative team. As a global service desk analyst, you will provide end-user...