Job Title: IT Service Desk Agent Level 1 Department: IT - Managed Services Reports To: Service Desk Manager Roles... by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the...
Make a difference. Be happy. Grow your career. IT SERVICE DESK AGENT I The IT Service Desk Agent provides level 1... issues to the next level IT personnel Maintaining and expanding knowledge of help desk procedures and services Adhering...
Support Chat Rooms, Incident Tickets, App Manager Dashboards, and Email. It is the responsibility of the Service Desk team... technology and workflow improvements Perform audits of calls/chats/incidents for each Service Desk agent In collaboration...
, Knowledge, Education and Training Requirements: Prior experience as a Service Desk agent 1-4 years" experience as an IT... level of understanding within the Service Center to ensure issue resolution Participate in the creation of training...
. You will be successful in this role if you have: Minimum 2+ years of IT Service Desk Level 1 experience Excellent verbal and written communication... of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics Good knowledge of Service Desk...
. You will be successful in this role if you have: Minimum 2+ years of IT Service Desk Level 1 experience Excellent verbal and written communication... understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics Good knowledge of Service...
. You will be successful in this role if you have: Minimum 2+ years of IT Service Desk Level 1 experience Excellent verbal and written communication... Skills: Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics Good...
is a plus Key Skills Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics...What Success Looks Like In This Role Perform consistent monitoring on Service Desk agent interactions with End Users...
is a plus Key Skills Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics...What Success Looks Like In This Role Perform consistent monitoring on Service Desk agent interactions with End Users...
standards of product quality. You will be successful in this role if you have: Minimum 2+ years of IT Service Desk Level 1... in any field is desired. ITIL foundation certified Key Skills: Good understanding of IT Service Desk Level 1 Support processes MIS...
. You will be successful in this role if you have: Minimum 2+ years of IT Service Desk Level 1 experience Excellent verbal and written communication... Skills: Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics Good...
is a plus Key Skills Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics...What Success Looks Like In This Role Perform consistent monitoring on Service Desk agent interactions with End Users...