within the Service Desk. Report on SLA/KPIs. Ensure that services are of a standard which meet and exceed the SLA. Deploy...Key Responsibilities The Team Leader will provide management and leadership to a team of support staff...
with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry...
with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry...
cases for the client services team; Educate clients on searches, forms needed for searches, and the adverse action process... in Salesforce preferred; Proven ability to build, nurture, and retain client relationships; Able to sit at a desk and work...
We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local... of experience in a Help Desk role with walk-up service required; VIP support preferred. Demonstrable understanding of Mac OS...
The Opportunity: We are currently looking for an experienced Level 1 Support Consultant to join our team. The... and a desire to lead and grow Excellent communication and interpersonal skills Professional phone manner with a genuine customer...
Job Category: Customer Service Job Description: JOB FUNCTION AND RESPONSIBILITIES: Manage team of 13 or more team... at escalation desk. Ability to prioritize, work independently, meet deadlines and motivate team members for better results...
Process team. We are looking for an ITSM Process Lead to establish and drive best practices in a high-impact environment...) A technical background from a role such as Service Desk, Systems Engineering, or Network Operations. ITIL v3 Foundation...
platform-as-a-service and team of IT operators to deliver Client Reporting Reporting-as-a-Service to our clients... customers or improve our offering to existing customers by representing the Client Reporting-as-a-Service team and being...
for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR... and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference...
Do Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers..., while maintaining effective communications and follow-through Responsible for query resolution by utilizing tools, desk procedures...
performance of the Junior Analysts / Analysts / Senior Analysts. Ensuring that the team members comply with the Global service.... Monitoring of team’s queues and aging cases. Referring to the People Services Supervisor cases that are prone or have already...
. Additionally, as a member of the Service Delivery management team they will lead and manage a Continuous Service Improvement (CSI... Supervise and lead a team of ITIL Service Operations professionals Monitor team performance, including setting goals...
for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory. Our team owns the systems... that… Manages our dealer distribution network – Locations, their investors, floor planning, etc… Stores our dealer sales & service...
. The position will work closely with the helpdesk team, lead technical initiatives, and help standardize processes as the... and services for the life sciences industry, is looking for a full-time IT Engineer who will join their technology team. The IT...
you'll lead team members responsible for delivering sales support regarding Aussie Select to brokers and delivering post..., and engagement with internal and external stakeholders. Responsibilities Lead, support, mentor, and coach a high-performing team...
in providing help desk support and resolving problems to the end user’s satisfaction. Leads in monitoring and responding quickly.... Utilizes and maintains the help desk tracking software. Leads in documenting internal procedures. Leads in assisting IT...
you'll lead team members responsible for delivering sales support regarding Aussie Select to brokers and delivering post..., and engagement with internal and external stakeholders. Responsibilities Lead, support, mentor, and coach a high-performing team...
you'll lead team members responsible for delivering sales support regarding Aussie Select to brokers and delivering post..., and engagement with internal and external stakeholders. Responsibilities Lead, support, mentor, and coach a high-performing team...
you'll lead team members responsible for delivering sales support regarding Aussie Select to brokers and delivering post..., and engagement with internal and external stakeholders. Responsibilities Lead, support, mentor, and coach a high-performing team...