Process team. We are looking for an ITSM Process Lead to establish and drive best practices in a high-impact environment..., dedicated team of ITSM experts. The Opportunity This is your chance to be a foundational member of a new, fully remote ITSM...
of customer satisfaction and serves as a role model to other consultants. This role reports into Lead Consultant / People.... Responsibilities and Accountabilities Lead test activities to ensure technical deliverables are complete, accurate, consistent, high...
Position Summary The ServiceNow Solutions Design Lead is responsible for the design and implementation of innovative... position ensures adherence to established standards, methodologies, and best practices. Key Responsibilities Lead the...
process improvements that enhance the customer experience. Key Responsibilities: Lead and manage incident response.... Strong understanding of incident response frameworks, IT service management (ITSM), and customer communication best practices. Experience...
process improvements that enhance the customer experience. Key Responsibilities: Lead and manage incident response.... Strong understanding of incident response frameworks, IT service management (ITSM), and customer communication best practices. Experience...
of availability and performance of infrastructure across the enterprise. Responsibilities span across all ITSM areas (Incident..., and architecture to maintain existing infrastructure as well as modernizing technology. Your Primary Responsibilities Lead a team...
business impact ITSM Process Execution Execute ITIL-based processes for incident, problem, and change management, ensuring... consistency in service operations and resolution quality Assist in service transition process for new IT Solutions Lead root cause...
ITSM operations for Payroll globally, they also act as Service Manager for Payroll services of Europe, Middle East... for platform services, ensuring performance meets or exceeds established targets Collaborate with the CoP Lead to provide regular...
stakeholders and technical teams for retail initiatives. Lead business analysis (interviews, process mapping, documentation... tracking. Lead cutover, hypercare, and issue resolution activities. Collaborate across teams to align solutions, resolve SAP...
hands-on Very good knowledge of the ITSM process Work with global ServiceNow team to implement the ServiceNow ( all the... Responsibilities: Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules...
hands-on Very good knowledge of the ITSM process Work with global ServiceNow team to implement the ServiceNow ( all the... Responsibilities: Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules...
hands-on Very good knowledge of the ITSM process Work with global ServiceNow team to implement the ServiceNow ( all the... Responsibilities: Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules...
hands-on Very good knowledge of the ITSM process Work with global ServiceNow team to implement the ServiceNow ( all the... Responsibilities: Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules...
customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC... and robust ServiceNow solutions. Design, configure, develop, and implement ServiceNow applications and modules, including ITSM...
requests, and change requests while maintaining SLAs · Team Management: Lead, mentor, and manage a team of 40+ professionals..., enhancements, and platform maintenance. · Extensive experience with ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM...
. At the same time, they work closely with the Change Management Team and service as the escalation point on our change process.... Additionally, as a member of the Service Delivery management team they will lead and manage a Continuous Service Improvement (CSI...
WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial... instead of internal users. Experience in salesforce ticketing system (Service now, Jira, or any ITSM tool) and applications...