Keeping up to date on technology and new IT support techniques Keeping peers and the Service Desk Manager informed of trends...Job Description: Key Roles and Responsibilities: Providing 1st line IT support for incidents and service requests...
Job Description & Requirements Perform first level troubleshooting on all reported incidents Provide First Call Resolution (FCR) technical support Troubleshoot and investigate cause of user’s problem Update work information with all tr...
Job Description & Requirements Perform first level troubleshooting on all reported incidents Provide First Call Resolution (FCR) technical support Troubleshoot and investigate cause of user’s problem Update work information with all tr...
. Job Description As a Service Desk Engineer you'll gain hands-on experience providing technical support in a dynamic IT environment. Develop... professional skills in customer service, troubleshooting, and IT infrastructure management while supporting end-users...
be responsible for providing comprehensive support to daily IT operations through effective management of service desk activities... summaries for the Service Desk. Generate and share the daily Service Desk handover report. Email Management: Act...
more sustainable and efficient. ABOUT THE ROLE & TEAM Our Service Desk team, is a key pillar in enabling our customer to maximize... traffic optimization. Reporting to the Manager Service Operations, the Specialist Service Desk is overall responsible...
. ABOUT THE ROLE & TEAM Our Service Desk team, is a key pillar in enabling our customer to maximize the use of our solutions... to the Manager Service Operations, the Specialist Service Desk is overall responsible for the support to our customers...
. Job Description As an Intern, IT Desk Engineer you’ll gain hands-on experience providing high-quality technical support in a dynamic organizational... applications Incident Management - Log, track, and troubleshoot IT incidents in the service management system, resolving...
towards transforming the education landscape in Singapore. The ICT Support Engineer reports to the Unit Head, IT Service Delivery of the... that drive greater efficiency and effectiveness of the division. Contribute to the continual service improvement of IT...
technical solution across multiple geographical locations Collaborate with Service Desk and IT Service Concierge to detect... excellent service. Relevant Microsoft Certifications, Network, or Security preferred Knowledge of ITIL framework and IT...
, and service level agreements (SLAs) to provide IT support services to Gilead employees, contractors and teams for supported... Computer Science, or related discipline is preferred Significant IT help desk or related experience in a corporate...
with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms... and application areas. Generate KPI’s and reports to share details on the IT service and IT activities. Provide user training...
organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support... areas. Generate KPI’s and reports to share details on the IT service and IT activities. Provide user training, hints...
and compliance requirements Good understanding of ITIL processes, including Service Desk, Incident, Problem, Change...What the role is: Senior / Executive / Cloud Engineer What you will be working on: You will join the team...
with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms... and application areas. Generate KPI’s and reports to share details on the IT service and IT activities. Provide user training...
organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support... areas. Generate KPI’s and reports to share details on the IT service and IT activities. Provide user training, hints...
about building smart, responsive user experiences Brownie Points Prior experience working with customer service or help desk...As our AI Automation Engineer Intern, your role is about bringing intelligent systems to life: Always thoughtful...