A leading consulting firm in Hong Kong is seeking a Service Desk Team Lead to lead an IT support team. The ideal... candidate will provide 1st level support, maintain service delivery, and log client inquiries in the ticketing system...
a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence... to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT support...