A technology services provider in Hong Kong is looking for a support specialist. The role involves providing end-user... support, managing incidents through ticketing systems, and coordinating with technical teams. Knowledge in vendor management...
Responsibilities Provide End to End support for internal end users Incident Management & Request Fulfillment... resolution Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope; Follow...
US-listed IT service vendor Job Description Provide End to End support for internal end users Incident Management... and other technical teams for issue resolution Tickets to be transferred or escalated to respective support groups if it is non...
resolution of end-user technical problems, both hardware and software related. Collaborate with other IT teams to resolve...’ experience on end user support with at least 3 years’ experience on leadership role within IT support environments...