Overview: The Support Technician II is an onsite position responsible for customer-centric support of regionally..., and basic network/server issues. They serve as the second-level IT support resource and collaborate with cross-functional teams...
role in making sure that happens. The Senior Help Desk Technician handles escalated support requests for the Service... Delivery Team. They are assigned support requests that a Junior Help Desk Technician can’t handle. When help is needed the...