, and for you. Job Description As a Lead - Account Manager, you'll work with some of our most valued customers, helping them grow with Freshworks..., and connect product capabilities to business needs. - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions...
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi... with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client...
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi... with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client...
We are seeking an experienced Disaster Recovery and Scenario Testing Manager with a strong focus on ensuring resilience in line.... Experience of ITSM Toolsets including ServiceNow Education / Qualifications: Degree educated (preferably Computer Science...
, and compliance. Familiarity wit ITSM tools Please note this is a hybrid role based in London....
milestones. Facilitate approval processes for software adoption. Support the Global IT Systems Manager in the Software Asset..., or change delivery. ITSM tools (e.g., ServiceNow), Six Sigma, MSP Practitioner. Project management experience and exposure...
-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM preferable... with Programme Test Manager and then offer. To apply: Please click the link below...
. Job Description Position Summary As a member of the IT Support and Operations Team and reporting to the Manager IT Service Desk... authorized to work in Canada. Key Responsibilities Reporting to the Manager IT Service Desk, this position is responsible...
where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete.... Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace...
and automated solutions to improve efficiency and enforce framework compliance (Site Standards with Workload Change Manager (WCM... skills to work effectively with cross-functional teams and drive compliance initiatives. Tools: Proficiency with ITSM tools...
Manager to mature and evolve SOC capability Stay current with emerging threats, attack techniques, and defensive..., and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies...
, ITSM, and HR systems. Drive automation and analytics in IAM processes to improve efficiency, reduce risk, and support.... Professional development and certification support. Career Stage: Manager London Stock Exchange Group (LSEG) Information...
into the Service Desk Manager. We have an exciting mix of skills and technologies, so this is a great opportunity to gain... to security incident management procedures. Logging and track Incidents and requests using ITSM tools. Support and guide...
Architects (CSM/ ITSM) to be based at their client’s offices in London or Guildford, UK. This is a hybrid role – you can work... Service Management) or ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow...
with ITSM tools such as Freshservice or ServiceNow Knowledge of ITIL practices and configuration/asset management principles... Interview with hiring manager Technical Interview (this may vary depending on the role) Values Interview...
KPIs for the CSFs, for more granular and transparent measurement and assessment. You will ensure that the selected ITSM..., you will be responsible for implementation, configuration, and providing technical support for our IT Service Management (ITSM) toolset (Jira...
Role: SIAM Service Manager MUST have current SC and BPSS (any that have lapsed will not be considered) Deep... and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM...
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi... with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client...
. This list is not exhaustive and may include other tasks assigned by the manager. Escalation & Incident Management: Serve... mobile device management. Proficiency with ITSM tools (e.g., ServiceNow, Ivanti) and a strong grasp of ITIL processes...
Role: SIAM Service Manager MUST have current SC and BPSS (any that have lapsed will not be considered) Deep... and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM...