& IT Governance ITIL® v4 based ITSM Process Consultancy Service Delivery Service Integration and Management Stakeholder...
and practitioner of ITIL best-practice processes Experience in a customer-facing environment Desirable ITIL v3 Certification... Strong technical background with the ability to communicate effectively to non-technical stakeholders Hands-on experience with ITSM...
ServiceNow ITSM tool and adhere to the relevant SLAs You will be responsible for managing the support queues, prioritizing tasks... level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents...
able to influence up to senior executive level Strong understanding of ITIL, ITSM, change management, risk and quality... Qualifications Degree in Computer Science, Engineering or a related field (or relevant experience) Prince2 Practitioner, PMP...