. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction... Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service...
. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction... and respect FIS JOB LEVEL DESCRIPTION Senior management role. Has overall responsibility for call center/site decisions...
. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction... Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service...