Job Description: Project Description: We are looking for a skilled and proactive Incident & Problem Management... and problem management workflows and reporting dashboards. Communicate effectively with stakeholders during major incidents...
Job Description and Requirements Incident Management Account Process Lead for our client in Riyadh, KSA. *Project... will be for 3-6Months Extendable subject to client renewal. : *Incident Management *ITIL Process *SLA Reports *End -End...
, Systems, and Cloud Ensure service availability, stability, and operational readiness Govern incident, problem, and change...Job Description: The Manager - Backup and Restore Management at Qiddiya Investment Company is a vital role...
and effective coordination during critical events. Oversee incident and problem management processes, ensuring rapid response... or service management, including leadership experience in Command Center environments. Strong expertise in incident, problem...
changes and contribute to incident and problem management activities. Implement and update governance rules and policies... (incident/problem/change). Ability to translate business requirements into actionable platform configurations and operational...
dashboards for management visibility. 2. Incident & Problem Management (Oversight Role) Ensure consistent adherence... to Incident and Problem Management frameworks across shifts. Oversee the Major Incident process, ensuring rapid engagement...
reports with recommendations for prevention. Track and analyze incident trends to identify areas for improvement. Ensure..., including audits, inspections, incident reports, and training records. Prepare and submit HSE performance reports to project...
(impeccable cleanliness, lighting, AC, equipment) Conduct daily safety and security checks Handle incident management (injuries... in Riyadh. The Operations Manager will be responsible for ensuring smooth daily operations, staff management, customer...
, and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge). Implement and enhance Customer Service... to Agile/Scrum delivery environments. Strong problem-solving, communication, and stakeholder management skills. Preferred...
objectives. You will play a crucial role in incident management, service coordination, and communication within our IT operations... seamless monitoring of IT systems, applications, and services. Develop and implement incident management protocols to ensure...
to convey complex safety concepts to diverse audiences. Demonstrated experience in incident management, root cause analysis.... Strong problem-solving skills with a proactive approach to safety management. Ability to thrive in a fast-paced, dynamic environment...
Job Description: Role: · Issue Investigation & Resolution · Incident Management · User Support & Communication... documentation and root cause findings. · Collaborate with L1 and L3 teams during major incidents and post-incident reviews...
., ServiceNow, Remedy, Jira Service Desk). Awareness of incident, problem, and change management processes (ITIL preferred..., monitoring tools, and event management systems. Detect, log, and escalate incidents and alerts in accordance with standard...
, problem, request management), meeting SLAs. Manage the entire lifecycle of digital health solutions services, ensuring... up with the Regional Support Center for any open tickets, and handle escalations and incident management Liaise...
such as incident, problem, change, request, and knowledge management. Monitor and track tickets in the ITSM tool (e.g., ServiceNow...Job Description: Responsibilities: Support the operation and improvement of ITIL-based service management processes...
ITSM modules (Incident, Problem, Change, Request, Knowledge). Implement and enhance Customer Service Management (CSM... to Agile/Scrum delivery environments. Strong problem-solving, communication, and stakeholder management skills. Preferred...
: Are you a strategic problem-solver who thrives in high-stakes environments and transforms challenges into opportunities...? Here's your chance to support the development and execution of crisis management and organisational resilience strategies to safeguard...
problem-solver who thrives in high-stakes environments and transforms challenges into opportunities? Here's your chance... to support the development and execution of crisis management and organisational resilience strategies to safeguard Riyadh Air...
audits on engineering sites to identify hazards and recommend corrective actions. Lead incident investigations to determine... metrics and prepare detailed reports for management, highlighting areas for improvement and compliance status. Stay informed...
. Support compliance activities aligned with NCA, CIS GCP Benchmarks, and ISO standards. 5. Incident & Problem Management.... Leadership in incident management. Preferred Certifications Google Cloud Professional Cloud Engineer (required or in-progress...