, ad-hoc reporting requests Incident Management Release Management Change Management Collaborate across multiple... must have strong experience in the following areas: Troubleshooting Production Incidents Incident Management Skills Proven track record in day...
suspicious events and incidents by using open-source and proprietary intelligence sources Incident management, response..., and reporting Participate to continuous improvement, alert design and workflow management Provide information to the client...
and long-term solutions. Participate in incident and problem management processes to maintain operational continuity. Serve...
environment. Manage incident and problem tickets, ensuring timely resolution Document and maintain technical documentation... Management: Manage projects from planning, execution and implementation centered on the integration from source systems...
/ systems to undertake analysis, diagnosis, and resolution of client problems. Follow-up on the progress of the incident... until closure. Escalate the unresolved incident to respective unit which may range from very straightforward problems through...
of request management and workflow coordination, ensuring smooth handling from request to resolution. Collaborate... managing requests and coordinating workflows, preferably using ServiceNow. Proficient in access management through Azure Active...
incident until closure. Escalate the unresolved incident to respective unit which may range from very straightforward problems... in a timely manner. Updates customer on Incident status/resolution in accordance with SLA. Monitor the IT service process...
understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities.... Execute SOC playbooks, knowledge base to minimize the security incident impact and perform detailed investigation on the...
incident until closure. Escalate the unresolved incident to respective unit which may range from very straightforward problems... in a timely manner. Updates customer on Incident status/resolution in accordance with SLA. Monitor the IT service process...
, programming, unit testing, system & integration testing & UAT support and PROD deployment support and incident troubleshooting... Roles and Responsibilities: Basic : Independently provide daily support (SIT/UAT/PROD) including project, and incident...
operational excellence of request management and workflow coordination, ensuring smooth handling from request to resolution... in access management through Azure Active Directory / Entra ID or similar identity platforms. Skilled in root cause analysis...
. Incident & Problem Management Troubleshoot and resolve issues within SLA. Conduct root cause analysis and recommend preventive.... Participate in 24/7 standby rotation for incident response. Maintenance & Updates Execute patching, upgrades, and configuration...
in order to meet business requirements. Supports the service management team with incident coordination and resolution efforts... teams Escalate as and when required to senior management when there is lack of urgency exhibited by the respective support...
Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to Incident Management...Ensign is hiring ! L1 Responsibilities Act as Incident first responder for a 24/7 staffed SOC Perform security...
superiors in order to meet business requirements. Supports the service management team with incident coordination and resolution... as and when required to senior management when there is lack of urgency exhibited by the respective support team or SME...
business requirements. Supports the service management team with incident coordination and resolution efforts. Financial... management when there is lack of urgency exhibited by the respective support team or SME. Deployment & Promotions Ensure...
management and critical incident management process. Single point of contacts for end users for update, information, queries... of all incidents and requests to relevant team. Take ownership of an incident through its life cycle from open to closure. Ensuring...
management and critical incident management process. Single point of contacts for end users for update, information, queries... and requests to relevant team. Take ownership of an incident through its life cycle from open to closure. Ensuring that ITIL...
to succeed? Must Have: Demonstrated expertise in ITIL Incident Management, Problem Management, and Change Management... Application Delivery, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, Information...
finance system usage, data quality, and user experience. Support incident investigations, root cause analysis... and stakeholder management skills. Ability to work flexibly during peak reporting periods. What's On Offer Contract: 1 Year Hybrid...