of support queries (1st–3rd line) via phone, email, and ticketing Troubleshooting complex network issues (Firewalls, DNS, VPNs..., VLANs, etc.) Maintaining backup and disaster recovery solutions Working on customer projects and systems upgrades...
of support queries (1st–3rd line) via phone, email, and ticketing Troubleshooting complex network issues (Firewalls, DNS, VPNs..., VLANs, etc.) Maintaining backup and disaster recovery solutions Working on customer projects and systems upgrades...