The Process Manager, ITSM - Incident and Problem Management is responsible for overseeing and enhancing incident...) and service level agreements (SLAs) for incident and problem management. Analyze ITSM data and reports to identify trends, gaps...
Job Category: Information Systems Job Description: The Process Manager, ITSM - Incident and Problem Management... incident communication and escalation processes are effectively followed. ITSM Process & Performance Management: Develop...