The Opportunity. Thakral One is looking for a Java Application Support L1 to provide frontline production support... for campaign and enterprise applications. The role focuses on incident and request management, basic Java and SQL troubleshooting...
procedures required for support monitoring and resolution Has experienced working in a support group/team providing level 1... type of support with on-call responsibilities Ensure that activity progress and completion are aligned with the SLA and target...
to identify data requirements and generate tailored reports Support and Training Provide support to L1 IT support on system...-functional requirements); endorses system specifications to application developers for program coding. Assists and creates in the...
. You will provide ongoing coaching and mentoring to L1 and L2 teams, enhancing overall support capability and ensuring efficient use... as a key escalation point within the Level 1-Level 3 support model, providing subject-matter expertise across TEMENOS products...
. You will provide ongoing coaching and mentoring to L1 and L2 teams, enhancing overall support capability and ensuring efficient use... as a key escalation point within the Level 1-Level 3 support model, providing subject-matter expertise across TEMENOS products...