about the role Roles & Responsibilities: ServiceNow KCS Implementation & Training Train employees on the Knowledge...-Centered Service (KCS) module in ServiceNow. Ensure adoption of KCS best practices across all teams. Develop and update...
and integrate their services to provide a single, seamless service to the internal customer. The Incident & Problem Management... service operation following incidents, and to proactively identify and resolve problems to prevent recurrence. The Incident...
on the incident reviews (internal + customer) are done weekly Act as crisis Manager during crisis incidents by ensuring the... the end-to-end delivery model for the customer portfolio of service Act as single point of contact for the progress...
the transformation of E2E Service Assurance Systems, leveraging AIOps and machine learning to drive intelligent decision...-making and predictive operations. Lead the evaluation, selection, and implementation of Service Assurance solutions through...
strategy, including management of service desks, performance tracking, and incident resolution. Lead Egypt IT Team- coaching...IT Manager (IT Business Relationship Manager) Date Posted: July 1, 2025 Closing Date: July 25, 2025 Reports...
’ experience in a service provider network environment additional information Role Purpose:- As a Problem Manager Single... Incident and problem analysis. Open chronic and problem records based on ITIL definitions, monitor and track the progress...
’ experience in a service provider network environment additional information Role Purpose:- As a Problem Manager Single... Incident and problem analysis. Open chronic and problem records based on ITIL definitions, monitor and track the progress...
is desirable for this role. Prior experience in Incident management. Knowledge of Banking Payment Systems and Gateways like SWIFT... customers of HSBC and provides service and support for the customer digital lifecycle across Channels, GTRF, and HSS products...
about the role Lead customer bridge during major incidents, serving as the main point of contact until service... management escalations. Assist in vendor/carrier management for incident resolution. Own incident management processes...
Envision Employment Solutions is currently looking for a SAP Factory Manager for one of our partners, a global leader... in the food and services industry. Job Summary: We are seeking a dynamic and experienced manager for our SAP Factory...
Job Description: Envision Employment Solutions is currently looking for a SAP Factory Manager for one of our partners..., a global leader in the food and services industry. Job Summary: We are seeking a dynamic and experienced manager...
, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.... Responsibilities: Join us as a GenO Technical Account Manager (TAM) Career Level - IC1 Job Description The Customer Success...
’ experience in a service provider network environment additional information Role Purpose:- As a Problem Manager Single... Incident and problem analysis. Open chronic and problem records based on ITIL definitions, monitor and track the progress...
documentation is up to date. To report any incidents/accidents to the Duty Manager and prepare incident report as necessary. Hold... to other department heads to ensure the dept provides a seamless service at all times. Motivate team and seek continuous improvement...
about the role Role Mission The Technical Account Manager (TAM) is a strategic, customer-facing role within Orange..., responsible for delivering technical guidance, service governance, and value realization across a diverse portfolio of Unified...
. - Maintain the MOI Incident and Change management activity Backlog up to date on daily basis - Plan and perform Service... is one of the Security support teams that is responsible for the incident/change/release management to support the end to end...
documentation is up to date. To report any incidents/accidents to the Duty Manager and prepare incident report as necessary. Hold... to other department heads to ensure the dept provides a seamless service at all times. Motivate team and seek continuous improvement...
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Manager... will have a deep understanding of ITIL processes, particularly around incident management, problem management, and change management...
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Manager... will have a deep understanding of ITIL processes, particularly around incident management, problem management, and change management...
of the integration platform and tools. Incident, Service Request and Problem Management process with focus on pro-active...Envision Employment Solutions is currently looking for a Digital Integration Manager for one of our partners, a global...