Job Summary We are looking for a skilled L2 Technical Support to join our team! Job Description Company... of urgent issues and those that are close to breaching Support Service Level Agreements (SLA) Build subject matter expertise...
Helpdesk L3 support, you will provide advanced technical support and resolve complex IT issues for the entire operating... and troubleshooting for operating hotels as the escalation point of contact for all IT issues. As an IT Helpdesk L3 support...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies...
in Information Technology or Diploma in Information Technology 4+ years technical experience ideally in L1/L2 technical support... to handle multiple support cases Strong writing skills to maintain organized documentation Customer-oriented...